We are currently investigating an issue affecting purchases on the Microsoft (UWP) version of the game.
What’s happening?
Some players who made purchases on Microsoft (UWP) are not receiving the items they bought.
Our team has identified that:
- Payments on Microsoft (UWP) have been affected since April 24
- This issue may impact multiple players and titles
- We are actively working with our partners to identify and resolve the root cause
What should I do if I’m affected?
If you made a purchase but did not receive your items, please contact our support team so we can help you as quickly as possible.
👉 Use the “Report Issue” button below (or the in game chat / support form)
To speed up the process, please include:
- Your Player ID
- The item(s) purchased
- The date and time of purchase
- A screenshot of your receipt (if available)
Why do I need to contact support?
Each case needs to be reviewed individually so we can:
- Verify the purchase
- Grant missing items or resolve the issue
- Help us gather important data to fix the problem globally
When will this be fixed?
We are treating this as a top priority and are working to resolve it as quickly as possible.
We’ll share updates as soon as we have more information.
Thank you for your patience
We understand how frustrating this is and truly appreciate your patience while we work on a solution 💛