If you believe someone else has accessed your Big Farm account, it’s important to act quickly. While these situations are often referred to as “hacks,” they are almost always the result of weak passwords or shared login details, rather than a breach of our systems.
🔐 First Steps to Regain Control
Request a password reset via the Big Farm login page.
Click “Forgot password?”
Follow the instructions to receive a reset link via email.
After logging in with the temporary password, go to your account settings and set a new, strong password—something only you know.
Make sure not to reuse old or simple passwords, and never share your login information with others.
🚫 Account Sharing and Security
Our investigation into reported “hacks” has shown that they are caused by:
Weak or reused passwords
Players voluntarily sharing their account details
Accessing another player’s account violates our Terms of Service.
⚖️ How We Handle These Cases
We will investigate and take appropriate action against any player found accessing an account that is not their own.
However, please note:
We do not reverse any damage, penalties, or losses (e.g., gold, items) caused by the unauthorized user.
This includes premium currency and in-game progress.
🛡 Protect Your Account Going Forward
Use a unique, secure password
Never share your login credentials
Make sure your email address is up to date and secured
If you suspect someone still has access to your account after resetting your password, please contact our support team immediately.