If you're having trouble completing a purchase via Google Play, don’t worry—this is usually a temporary issue and can often be resolved with a few quick checks.
✅ Troubleshooting Steps
Try the following to resolve the issue:
Check your internet connection
Ensure you have a stable and strong internet signal (Wi-Fi or mobile data).Update your device
Make sure your device is running the latest version of its operating system.Check your daily spending limit
Google Play may limit your spending to prevent unauthorized purchases. If you've reached this limit, you’ll be temporarily blocked from making further purchases.Review your Google Wallet payment status
Go to https://payments.google.com and check whether the payment appears as approved or declined.Restart the game or your device
Sometimes a quick restart can help resolve connection or processing issues.
🛠 Still Not Working?
Please remember that all payments made through Google Play are processed by Google, not Goodgame Studios.
If your card was declined, you see an error, or have insufficient funds, you’ll need to contact Google Play Support for help.
We unfortunately cannot resolve App Store payment issues from our side.