We understand how frustrating this can be, but here’s why it might happen and how to avoid it in the future:

💡 How Does This Happen?

When you make a purchase, the payment is credited to the account that accessed the shop, not based on your personal payment details.

For example:
If another player shares a special offer link with you and you use it, the purchase may still be tied to their account if the link came from their session.

⚠️ Important Notes

• We are unable to reverse or move purchases that were credited to the wrong account.

• Always ensure that:

  • You are logged into the correct account.

  • You access the shop directly through your own game session—not through shared links or external redirects.

🔐 Why This Matters

Sharing login credentials or accessing another player's account can unintentionally lead to such issues. This is why the Goodgame Terms of Service strictly discourage sharing accounts.

For more details, please review the Fair Play section in our Terms of Service.

If you’re unsure about a transaction or need assistance, feel free to contact our support team with the details of the issue.