I made a purchase, but I didn’t receive anything! What should I do?

We’re sorry to hear that you didn’t receive your purchase. Please follow these steps to resolve the issue:Check with Your Payment Provider: ...

Can I transfer purchases between accounts?

We’re sorry, but we are unable to transfer purchases between accounts. According to the game’s Terms and Conditions, having more than one ac...

Why are prices on platform X different?

We understand that price differences across platforms can be confusing. Here are a few reasons why this might happen:Regional Pricing: Price...

I have been overcharged (Apple), what should I do?

Please note that Apple may send your payment receipt up to 5 days after the purchase. In some cases, they combine multiple transactions into...

My credit card has been charged without making a purchase, what can I do?

Please note that it can take up to 3 working days for a payment to appear on your credit card bill. The date shown on your statement may not...

The currency I pay in is not correct. How do I change it? (Google)

The currency in the in-game shop is determined by your app store settings and the country linked to your app store account.Unfortunately, we...

I cannot make a purchase! (Google)

If you’re having trouble making a purchase through Google Play, there are several possible reasons why the payment may be blocked.These issu...

I didn’t get my purchase, what should I do?

We’re sorry to hear that you’re experiencing issues with your purchase.Please note that there may be delays in processing transactions, and ...