How can I save my progress?

Your progress is automatically saved on the device you are using.To ensure your game data is safe and can be transferred to other devices, c...

How can I recover my account on a different device?

To recover your account, you must have previously connected it to an email on your original device. You can do this in the settings.On your ...

What is my Personal ID and where can I find it?

Your Personal ID is a unique identifier for your account.It can be useful for troubleshooting issues, contacting support, or recovering your...

What is my Community ID and where can I find it?

Your Community ID is used to log into the community page at https://sunshineislandgame.com/.You can find it by going to your profile in...

I forgot my password, how do I recover it?

Forgetting a password happens to all of us, but don’t worry—you can easily recover your account if you have an email address linked to it. I...

How do I delete my account?

To delete your account, follow these steps:Open the Settings menu in the upper left corner.Click the "Legal" button.Scroll down and click th...

My account has been suspended, what should I do?

If you are being redirected to Support when trying to log in, it usually means there’s an issue with your account. Here are some common reas...