We’re sorry to hear that you’re experiencing issues with your purchase.
Please note that there may be delays in processing transactions, and we recommend allowing a waiting period of 2–3 hours for your account to be credited.
If, after this time, you still haven’t received your purchase, please reach out to our Support Team with the following information to help us investigate:
- A brief description of what happened while you were making the purchase (e.g., any error messages or screen freezes).
- A screenshot of your purchase confirmation showing the transaction ID:
- For Google Play, this ID will start with GPA and should have been sent to your email. You can also find it by visiting payments.google.com.
- For Apple, the receipt should have been emailed to you by Apple. You can also check your purchase history by following Apple’s guide here.
Please remember that payments are processed directly by the respective app stores. If there are issues with the payment process:
- For Google Play, please contact Google Play Support.
- For Apple, reach out to Apple Support.