We’re sorry to hear that you didn’t receive your purchase. Please follow these steps to resolve the issue:
Check with Your Payment Provider: Purchases can take up to 72 hours to process. Confirm with your payment provider that the payment was successfully processed.
Look for Transaction Confirmation: Check your email for a transaction confirmation. If you made the purchase on mobile, you should receive a receipt from Google Play or Apple, depending on your platform.
Verify Receipt: If you cannot find any receipts, the purchase may not have gone through. Contact Google Play or the Apple Store to verify the status of your purchase.
Contact Support: If you have a receipt and still don’t see your purchase, please reach out to our support team with the following details:
- Date and time of purchase
- Payment platform (Google Play / Apple Store)
- Offer and / or Amount of Currency / Items purchased
- Total amount paid
- Invoice ID/GPA number
It would be helpful if you could provide a copy of the receipt with this information. We will investigate the issue and assist you in resolving it.